Shipping & Delivery

Local Singapore Delivery

All our local parcels are currently facilitated by Qxpress
All orders will be processed and posted between 2-4 working days
Standard Courier - SGD$4 flat (1-3 working days)
* Free local delivery for SGD80 & above
Couriers usually arrive within 1 to 3 working days from the shipped date, excluding weekends & public holidays.
Please note that delays can occur in delivery, and these delays are beyond our control.
Do note that order processing will not be available on weekends and/or holidays and cancellations are not available once orders have been processed.
Cut-off time for local orders is 1PM on a usual working day. Orders confirmed and paid after 1PM will be counted from the next day onwards.

International Normal Delivery will be delivered via Qexpress
Zone 1 (Malaysia) SGD$7 - 1 week <
Zone 2 (Asia Pacific) SGD$10 - 1 week >
Zone 3 (Japan & Korea) SGD$12 - 2 weeks >
Zone 4 (Australia & New Zealand) SGD$12 - 2 weeks >
Zone 5 (USA, Canada & Rest of the World) SGD$15 - 2 weeks >
Orders above SGD150 will be entitled to free international shipping.
Express delivery charges are currently twice to 3 times the price.
Please note that delays can occur in delivery, and these delays are beyond our control. Especially in the current pandemic logistics situation.

Once your order has been processed and shipped, a tracking number will be sent to you to see your parcel's progress to you.

Your country's import fees are out of our control. Thank you for your understanding.

Please make sure to send your packages to a secure address, with full contact details. Once your package is in the hands of a shipping carrier, it becomes the responsibility of the shipping carrier. If your package is lost or stolen in the delivery process or once it is delivered, please file a report with your shipping carrier and notify by emailing shop@suo-label.com. We'll review all cases and will do our best to send out a replacement order.