SGD150 & above for free international shipping. Any 5 masks + 1 Classic mask free suobundle5, 10 masks + 2 Classic Masks free suobundle10

Returns & Exchanges


Return & Exchange Policy

This policy is only applicable to purchases made through www.suo-label.com

  • Suo products are checked thoroughly before posting them out to you. We apologize if  a defective/faulty/wrong sized item was sent to you , please take a snapshot of the item and forward to us at shop@suo-label.com, further advice will be provided.
  • We do not do accept any returns or exchanges for our reusable masks due to hygiene and sanitary concerns. Your chosen size is your responsibility, please check your measurements before purchasing. 
  • Colors shown on screen may have slight variance on different screens. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Do check out our instagram for true color pictures, customer's pictures and live videos for better referencing. Requests for exchange/ return due to such reason will be rejected
  • Suo Label will not be liable if you purchase our merchandise from any third parties. We will not accede to any request for exchange/refunds.
  • We strictly do not allow returns/exchanges of items for customers who have used discount codes ( bundle code excluded) at check out.